Sino88 Privacy Policy – Your Personal Data Protection

Sino88 collects your personal information in several ways — directly when you register or fill in a form, automatically while you use the platform, and in certain cases from trusted third parties. We only collect information that is genuinely necessary to provide a safe and quality service.

For the KYC process, we require a copy of a valid identity document such as a Malaysian identity card (MyKad) or passport. These documents are used solely for identity verification and are stored with full encryption.

Every piece of information we collect has a clear purpose. sino88 does not use your data for purposes unrelated to the services we provide. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and maintaining your account on the sino88 platform, including the KYC process and identity verification.
• Transaction Processing: Processing deposits and withdrawals securely and maintaining accurate financial records for your account.
• Platform Security: Detecting and preventing fraud, multi-account use, money laundering, and other suspicious activities.
• Customer Support: Responding to inquiries, resolving complaints, and providing effective technical assistance.
• Platform Improvement: Analysing usage patterns to enhance user experience, platform performance, and functionality.
• Service Communications: Sending important notifications regarding your account, changes to terms, promotions, and platform updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including financial reporting requirements.

Sino88 processes your personal data on valid legal grounds. Depending on the type of processing involved, we rely on the following bases:

• Contract Performance: Processing required to provide sino88 services to you, including account management and transaction processing.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement purposes where these interests do not override your fundamental rights.
• Consent: For optional marketing communications and certain cookie usage, we rely on your consent, which may be withdrawn at any time.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements.

Where we rely on consent as the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sino88 does not sell or trade your personal data. However, in the course of platform operations, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment Providers: Required financial information is shared with trusted payment processors to facilitate deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game Providers: Minimum game data required is shared with game software providers to enable gameplay and process game results.
• Identity Verification Services: Information required for KYC is shared with certified identity verification service providers to verify your identity.
• Legal Authority: We will disclose information to the relevant authorities when required by law, court order, or for the purposes of financial crime investigation.
• Technology Providers: Cloud infrastructure and cybersecurity providers that help us operate the platform securely.

Sino88 retains your personal data only for as long as necessary for the stated purposes or as required by law. Our retention policy is as follows:

• Active Account Data: For as long as your account is active and for the required period following account closure.
• Financial Transaction Records: A minimum of seven (7) years from the date of transaction as required by Malaysian financial law.
• KYC Documents: For the duration required by applicable anti-money laundering laws.
• Communication Logs: Customer support records are retained for three (3) years for reference and dispute resolution purposes.
• Technical Data and Logs: System logs and technical data are retained for a maximum of 12 months for security and technical troubleshooting purposes.

When data is no longer required, we will securely delete or anonymize it using methods that ensure it cannot be recovered. You may request the deletion of your account and personal data at any time, subject to any applicable legal retention obligations.

Protecting your personal data is an absolute priority for sino88. We implement multiple layers of technical and organisational security controls to safeguard your information from unauthorised access, use, or disclosure.

• Data Encryption: All sensitive data is stored with AES-256 encryption and all data communications are protected with 256-bit SSL/TLS.
• Access Control: Access to member data is restricted to staff who require it to perform their duties, with comprehensive monitoring and audit logs in place.
• Continuous Monitoring: Our security systems monitor for suspicious activity 24 hours a day, 7 days a week to detect and respond to threats swiftly.
• Regular Security Testing: sino88 conducts regular penetration testing and security audits by independent third parties to identify and address vulnerabilities.
• Incident Response Plan: We have a clear incident response procedure in place. In the event of a material data breach, you will be notified within the timeframe required by law.

As a data subject, you have the following rights regarding the personal information we hold about you. We are committed to making it easy to exercise these rights:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you, along with information on how that data is used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to our legal retention obligations and other legitimate interests.
• Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict how we process your data.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your data based on our legitimate interests, including for direct marketing purposes.

To exercise any of the above rights, please contact the sino88 customer support team via in-app live chat. We will respond to your request within 30 business days.

Sino88 uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and ensure security. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our platform to help us improve functionality and speed. All data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information to deliver a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate to make better improvement decisions.

The sino88 platform is not suitable for and is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

If we find that we have collected personal data from an individual under the age of 18 without valid parental or guardian consent verification, we will take immediate steps to delete that information and close the relevant account.

Sino88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service operations. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to the email address registered to your account.
• Displaying clear notices on the sino88 platform homepage for a reasonable period.

We encourage you to review this Privacy Policy periodically. Continued use of the sino88 platform following any changes constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, our team is ready to assist you.

The best ways to reach us:

• Live Chat: Use the live chat feature in the sino88 app for the fastest response — available 24/7.
• Support Email: Reach us at [email protected] for more detailed privacy inquiries.
• Support Page: Visit the FAQ us for answers to the most frequently asked questions.